Questions about Attica e-banking

By using Attica e-banking, you ensure:

• Access to your banking products 24/7.
• Ease, security, and speed in carrying out your daily banking transactions.

You can register online for free by clicking here.

The process is simple and takes just a few minutes. To register online, you must have at least one active account or an active credit or debit card with Attica Bank. Your mobile phone number and email address must be registered with the Bank. Your codes are issued online, allowing you to immediately log in to Attica e-banking and Attica Mobile.

Alternatively, you can register at any Attica Bank branch.

Attica Bank ensures the highest possible security for your transactions by employing advanced technology systems and recognized security protocols for accessing digital services.

We provide advanced methods to secure transactions carried out via Internet, Smartphone, or Tablet, ensuring the privacy of your personal and banking data. It is important that you use computers and devices you control personally and do not disclose your passwords to third parties.

Furthermore, the 8-digit password (One Time Password) you receive each time you wish to perform administrative or transactional activities further enhances the security of your transactions. This password is generated based on the details of the transaction you choose to complete and can only be used for that specific transaction.

If you change your mobile phone number and/or e-mail address, you have two options:

1. Visit an Attica Bank Branch:
Register your new details by either presenting a recent bill for your mobile phone number or by using your TAXISnet login codes to access the eGov-KYC data update service.

2. Update via Attica e-Banking:
Log in to Attica e-banking and select “Customer Data Update via eGov-KYC” from the User Tasks. Ensure that you have already updated your information in the National Contact Register (NCR) system with your new mobile phone number and e-mail address.

Alternatively, please contact Attica Bank’s Customer Service Call Center at +30 210 3669000 to request new passwords for the digital services.

For your protection, your account will be blocked after a series of unsuccessful attempts to enter your Customer Secret Password. If this happens, please contact Attica Bank’s Customer Service Call Center at +30 210 3669000. Our representatives will guide you on the necessary steps depending on the reason for the block.

Important: Attica Bank will never ask you to disclose your Customer Secret Code.

Yes, you can change your passwords from the “User Tasks” menu. There are options for “Change Customer Password” and “Change Customer Secret Password” where you can update these passwords accordingly.

If you change your Access Codes via any channel (Attica e-banking or Attica Mobile), the change will automatically apply to all channels for the User’s login.

Passwords are used to identify you as a user for Attica e-banking. For maximum security:

1. Your Secret Customer Password (Password) is strictly personal and confidential. Do not record it or disclose it to third parties.
2. Avoid using passwords that can be easily guessed, such as birth dates, names, or phone numbers.
If you suspect that your Secret Password has been compromised, change it immediately using the “Change Secret Password” option in the “User Tasks” menu.
3. Avoid conducting transactions on Attica e-banking from shared computers.

To gain full access and perform transactions (both administrative and transactional), you must enter a One-Time-Password (OTP). The OTP enhances the security of your transactions by being generated based on the details of the transaction you intend to complete, and it can only be used for that specific transaction.

In detail, to have complete access and the ability to execute transactions, you will need to enter an OTP, adding an extra layer of security to the transaction process.

The OTP is sent via SMS to the mobile phone number you provided to the Bank during your application and to the email you provided. An additional OTP will be required in the following scenarios:

• Transferring money to third parties within and outside the bank and via IRIS payments (if you exceed a cumulative amount of €1000 in a single day, either through one transaction or multiple transactions).
• Changing your Username and Password (for a single or multiple transactions).
• Registering or changing your mobile phone or tablet device.
• Changing daily limits for transfers and payments.
• Updating personal details or mobile phone number via eGov-KYC.

The OTP may not be accepted in the following cases:

1. The maximum “lifetime” of the OTP, which is 2 minutes, has been exceeded.
2. Three consecutive incorrect attempts have been made to enter the User Code.
3. You have requested an OTP five consecutive times and have not used it.
4. You are trying to enter a User Code received from a different transaction.

For any assistance, please contact Attica Bank’s Customer Service Call Center at +30 210 3669000 for immediate help.

You can perform the following transactions:

1. Transfers between your accounts.
2. Transfers between your bank accounts and third-party accounts within Attica Bank.
3. Transfers via DIAS to other domestic or foreign banks (within SEPA).
4. Payment of bills to Public Benefit Organisations/Companies.
5. Loading of prepaid cards.
6. Payment of Attica Bank Credit Cards.
7. Payment of Credit Cards of other banks.
8. Creation of Standing Orders for bill payments.
9. Updating your data via eGov-KYC.

Additionally, you can apply online for an Attica Bank Debit and Prepaid Card.

You can obtain a transaction receipt in two ways:

1. When you select it, you have two sub-options:

• “Download” and save the receipt on your computer.
•  Download the receipt, save it on your computer, and send it by email.

2. You can also view the transactions you have carried out and download the receipts by selecting “Action History” from the “User Tasks” menu.

You have the option to modify the daily limits for transactions conducted through Attica e-banking and Attica Mobile by selecting “Manage Daily Limits” from the “User Tasks” menu. Note that the limits you set cannot exceed the maximum values predefined by the Bank. Daily limits are categorized by transaction type (Intrabank Transfers, Agency Payments, and ICA Transfers) and may vary per channel (Attica e-banking, Attica Mobile).

If you wish to increase the total daily limit of your transactions beyond the bank’s maximum limit, you can request this through Attica Bank’s Customer Service Call Center at + 30 210 3669000 for amounts up to €24,000. For a daily transaction limit exceeding €24,000, you need to apply at an Attica Bank branch.

You can apply for a cheque card via the “Application for a cheque card” option in the “Transactions” menu. Eligibility for a cheque card requires having a current account. You will receive the cheque card from the Attica Bank branch you select during your online application.

Templates are transactions that you can save for frequent use. Specifically, you can create templates for transfers and payments that you regularly perform. Creating templates streamlines the transaction process and reduces the likelihood of entering incorrect transaction details.

You can create templates in the “User Tasks” menu, which are divided into two main categories:

1. Template Management: For money transfers within and outside Attica Bank and for payments.
2. Managing Beneficiaries: For saving beneficiaries with accounts inside and outside Attica Bank.

Additionally, you can create a template at the final step of your transaction, after it has been successfully completed, by selecting “Save your transaction as Template.”

Yes, through the “User Tasks” menu and by selecting “Manage Accounts,” you can edit your accounts. Specifically, you can assign a friendly name to each account and choose whether to hide them entirely or view them without the ability to make transactions through Attica e-banking & Attica Mobile.

You also have the option to drag and drop to change the order of your account categories on your portfolio screen and the order of accounts within each category.

For your protection and to keep you informed about changes to your Attica e-banking or Attica Mobile Access Codes, the Bank sends Alerts to your mobile phone via SMS and/or email. You cannot opt out of these Alerts to prevent security breaches or fraud.

For incoming transactions via Attica e-banking or Attica Mobile, you can choose whether or not to receive Alerts. These notifications, sent via SMS and/or email, inform you about operational

Through the secure messages functionality, you receive informative messages from Attica Bank securely and can send your own messages to the Bank. You can also send a form with your request, which the Bank will process immediately.

Through the Attica e-banking and Attica Mobile application, you can view information about the “Tax-free amount,” which is the amount of expenses incurred using electronic payment methods that are considered tax-free. This expenditure is categorized and available for the past two financial years.