FAQs

What kind of cards does AtticaBank offer?

Creditcards (private&business), debit cards (private&business), prepaid cards.

How do I get a credit card from Attica Bank?

Upon request in any Attica Bank Branch.

How do I get a debit card from Attica Bank?

Upon request in any Attica Bank Branch or through Attica e-banking (if you are registered in the service and have passwords).

How can I get a prepaid Attica Prepaid Visa card?

Upon request in any Attica Bank Branch or via e-banking (if you are registered in the service and have passwords).

What should I do if I lose my card?

Call the Attica BankCustomer Service at 210-3669000 & 210-3669600.

What should I do if I forget my card PIN?

Request a PIN Reminder at any Attica Bank Branch.

How can I dispute a transaction?

By submitting a Transaction Dispute Statement to any Attica Bank Branch.

Where can I find out about my available balance and transactions?

Through Attica e-banking (if you are registered in the service and have passwords) or by calling the Attica Bank Customer Service at 210-3669000 & 210-3669600 or 210-3397167.

What is the default daily withdrawal limit?

The default daily withdrawal limit comes to €840. You can request a change of the default limit at any Attica Bank Branch.

Can I make online transactions with my card?

Yes, with all kinds of Attica Bank cards.

How secure are my e-commerce transactions?

E-commerce transactions are now even more secure with the upgraded VISA SECURE & Mastercard Identity Check service (depending on the card’s trademark), which secures your transactions, as the risk of fraud is reduced.

How does VISA SECURE & Mastercard Identity Check Service work?

A condition to complete an e-commerce transaction in a certified online store is the verification of your identity with Strong Customer Authentication, which is performed as follows: a One Time Password (OTP) is sent to you via SMS to the mobile phone number you have registered with the Bank. Enter the OTP in the respective field of the screen that will appear. On the same screen you must enter your Personal Code in the respective field. Initially, you will enter your Tax ID as a Personal Code. You will then be asked to replace it with a code of your choice, which you will need to memorize, in order to use it to complete your e-commerce transactions hereafter.

In case you have not updated your mobile phone with the Bank, you should contact one of our Branches.

What should I do if I have not registered my mobile phone number with the Bank or if the number has changed?

You should visit an Attica Bank Branch as soon as possible to update your personal details, following the current procedures of the Bank, since without your mobile phone number, you will not be able to perform e-commerce transactions.

Do I have to subscribe to the VISA SECURE & Mastercard Identity Check Service?

No. The service is automatically available to all Attica Bank’s cards without charge.

Can I unsubscribe from this service?

No. You cannot exclude your card from the service, as it secures your transactions, for the performance of which the use of Strong Customer Authentication (SCA) is required by the regulatory framework.

How do I know if an online store is a certified one?

VISA SECURE trademark, or Verified by Visa & Mastercard Identity Check trademark, or Mastercard Secure Code appears on the website of certified online stores.

What is Attica e-banking?

Attica e-banking is the Internet Banking service of Attica Bank. Through a modern and flexible application, you have the opportunity to manage your accounts and make money transactions, with a plethora of options, 24 hours a day, 7 days a week, easily, quickly and safely.

What are the benefits of using the Attica e-banking service?

By using the Attica e-banking service you ensure:

• Access to your accounts 24/7
• Ease and speed when updating and performing your daily banking transactions
• High security through recognized electronic security protocols
• The confidentiality of your personal and banking data

How can I become a user of the Attica e-banking service?

Register online and free of charge at the service by clicking here. Select Online Registration in Attica e-banking and follow the steps one by one. The process is simple and only takes a few minutes to complete. A necessary condition for registration is to have at least one active account or active credit or debit card in Attica Bank and to have registered your mobile phone number and e-mail address with the Bank. Your passwords are issued online and you can directly connect to Attica e-banking and Attica Mobile services.

Alternatively, you can register to the service at any Attica Bank branch. The cost for issuing the passwordsat the branch is €5.

How secure is the Attica e-banking service?

Attica Bank ensures the maximum possible security of your transactions, implementing advanced technology systems and recognized security protocols for your access to the Attica e-banking services.

We provide advanced methods of securing transactions made on the Internet, Smartphones or Tablets, thus ensuring the confidentiality of your personal and banking data. For your part, it is imperative that you use computers and devices that you manage yourself and do not disclose your passwords to third parties.

Additionally, the 8-digit code ( One Time Password) that you receive every time you wish to make both administrative and money transactions, enhances even more the security of your transactions, as it is created based on the transaction details you have selected to complete and can be used exclusively for that specific transaction.

In case I change my mobile phone or e-mail address, how can I inform the Attica e-banking service?

If there is a change in your mobile phone number or e-mail address, you must visit one of the Attica Bank branches and report this change.

I have forgotten my passwords. What procedure must I follow?

In case you have forgotten your passwords, contact Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit).

The competent staff will guide you through the steps that you should follow.

My account has been blocked. What procedure must I follow?

For your protection, the User account is blocked after a series of unsuccessful attempts to enter the Customer Password. In this event, contact the Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit). The competent staff will guide you through the steps that you should follow, depending on why your account was blocked. In any case, the Bank will never ask you to disclose the Customer Password.

Can I change my passwords?

You can change your Passwords through Attica e-banking.

In the "User Tasks" menu, you will find the "Change Customer Username" and "Change Customer Password" options,where you can change the aforementioned passwords respectively.

You are reminded that in case you change the Passwords through a channel (Attica e-banking or Attica Mobile), this change is automatically put into effect and regards the user's entry in any channel.

How do I protect my passwords?

The Passwords are used so thatthe system can identify you as a user in order to connect to Attica e-banking. For your maximum security:

• The Customer Password (Password) is strictly personal and confidential. We strongly recommend that you do not record it and do not disclose it to third parties.
• Do not use Passwords that someone can easily predict, such as dates of birth, names, telephone numbers etc.
• If you suspect that your Password has leaked in any way, modify it immediately via the "Change Password" option in the "User Tasks" menu.
• Avoid making transactions in Attica e-banking from shared computers.

What is a One Time Password (OTP)?

To have full access and be able tomakeadministrative and moneytransactions, you will need to enter a One Time Password (OTP). The One Time Password (OTP) enhances even more the security of your transactions, as it is created based on the details of the transaction you have selected to complete and can only be used for that transaction. More specifically, in order to have full access and be able to makeadministrative and money transactions, you will need to enter a One Time Password (OTP) for additional security when making the transaction. The One Time Password is generated or sent:

• via the Hardware Token ( One Time Password generation device)
• via SMS to the mobile phone number you have registered with the Bank during your application (SMS Token)

If you lose your Hardware Token or mobile phone, immediately contact Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit), to deactivate the Hardware Token or the SMS Token ( One Time Password generation service via SMS).

I enter the One Time Password (OTP) but it is not accepted. Why does this happen?

The One Time Passwordis not accepted in the following cases:

• You have exceeded the maximum "lifetime" of the One Time Password, i.e. 2 minutes.
• 3 consecutive incorrect attempts to enter the One Time Password have been made.
• When you have requested a One Time Password 5 times in a row, but you have not used it.
• When you try to enter a One Time Password received for a different transaction than the one you are currently making.
• When the Hardware Token is out of synch.

In the above cases, contact the Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit).

What money transactions can I make through the Attica e-banking service?

The transactions that you can make through the Attica e-banking service are the following:

• Transfers between your accounts
• Transfers to third party accounts of Attica Bank
• Transfers via the DIAS system to other domestic or foreign banks (within SEPA)
• Payment of bills to Public Utility Organizations / Companies
• Charging a prepaid card.
• Payment of Attica Bank Credit Card.
• Payment of Credit Cards of other banks
• Creating Standing Orders for Payment of Bills

In addition, you can apply online for the issuance of an Attica Bank Debit and Prepaid Card.

How can I get a receipt for a money transaction I have made through Attica e-banking?

You can obtain a receipt of transaction in two ways:

1. After you make a money transaction andsuccessfully complete itthrough Attica e-banking, then the option "Receipt of Transaction" appears on your screen. By selecting it, you have two sub-options:

• Downloadand save the receipt on your computer
• Send the receipt by e-mail

2. Also, by selecting "Actions History" from the "User Tasks" menu, you can view the money transactions you have made and download the receipts.

How can I modify the Daily Limits in my transactions?

You can modify the daily limits of themoney transactions you make through Attica e-banking and Attica Mobile by selecting "Manage Daily Limits" from the "User Tasks" menu.It should be noted that the limits you can set cannot have a higher price than the one set as the maximum price by the Bank. The Daily Limits are set per category of transactions (Intrabank Transfers, Payments of Organizations and DIAS Transfers) and might be different per channel (Attica e-banking, Attica Mobile).

How do I apply for a checkbook?

You can apply for a checkbook through the "Checkbook application" option in the "Transactions" menu. You can apply for a checkbook for a current account that you have.

What are Standards?

Standards are stored transactions used in transfers / payments that youfrequently repeat. By creating Standards, you accelerate the process of performing a transaction and you reduce the risk of incorrectly typing the transaction details. The Standards are divided into two (2) basic categories:

• Money Transaction Standards
• Beneficiary Standards

You can create a Money Transaction Standard or Beneficiary Standard by selecting "StandardManagement" and "Beneficiary Management" respectively from the "User Tasks" menu.

How do I manage my accounts?

By selecting "Account Management"from the "User Tasks" menu, you can edit your accounts. In specific, you can choose a friendly name for each account, as well as its access level. You can also dragand drop or change the order in which your account categories are displayed on your portfolio screen, as well as in each category.

What are Alerts?

For your protection and information regarding the change of your Passwords in Attica e-banking or Attica Mobile, the Bank sends Alerts to your mobile phone by SMS and / or e-mail. You do not have the option not to receive these Alerts, as any breach of security or possible fraud must be avoided.

For your money transactions through Attica e-banking or Attica Mobile you can choose yourself whether or not you will receive Alerts. These Alerts can be received on your mobile phone by SMS and / or e-mail and concern your information on a money transaction that has been made.

What are secure messages?

Through the functionality of secure messages, you can safely receive information messages from Attica Bank and you have the opportunity to send your own messages to the Bank.

What is Tax Free?

Through the Attica e-banking and Attica Mobile application you can get information about "Tax Free", that is, the amount of expenses you have incurred using the electronic means of payment through any channel and which is taken into account in the tax-free amount. There is a breakdown of these expenses by category for the last two financial years.

What is Attica Mobile?

Attica Mobile is Attica Bank's Mobile Banking service. After installing it on your device (mobile phone or tablet), you are given the opportunity to manage your accounts and make money transactionswith it, through a plethora of options, 24 hours a day, 7 days a week, easily, quickly and safely.

The Attica Mobile app is available on Google Play and the App Store.

What are the benefits of using Attica Mobile?

By using the Attica Mobile service you ensure:

• Access to your accounts 24/7
• Ease and speed when updating and performing your daily banking transactions.
• High security through recognized electronic security protocols
• The confidentiality of your personal and banking data

How can I become a user of the Attica Mobile service?

Register online and free of charge at the service by clicking here.

Select Online Registration in Attica e-banking and follow the steps one by one. The process is simple and only takes a few minutes to complete. A necessary condition for registration is to have at least one active account or active credit or debit card in Attica Bank and to have registered your mobile phone number and e-mail address with the Bank. Your passwords are issued online and you can directly connect to Attica e-banking and Attica Mobile services.

Alternatively, you can register to the service at any Attica Bank branch. The cost for issuing the passwords at the branch is €5.

How secure is the Attica Mobile service?

Attica Bank ensures the maximum possible security of your transactions, implementing advanced technology systems and recognized security protocols for your access to the Attica e-banking services.

We provide advanced methods of securing transactions made on the Internet, Smartphones or Tablets, thus ensuring the confidentiality of your personal and banking data. For your part, it is imperative that you use computers and devices that you manage yourself and do not disclose your passwords to third parties.

Additionally, the 8-digit code ( One Time Password) that you receive every time you wish to make both administrative and money transactions, enhances even more the security of your transactions, as it is created based on the transaction details you have selected to complete and can be used exclusively for that specific transaction.

I forgot my passwords. What procedure must I follow?

In case you have forgotten your Passwords, contact Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit). The competent staff will guide you through the steps to be followed.

My account has been blocked. What procedure must I follow?

For your protection, the User account is blocked after a series of unsuccessful attempts to enter the Customer Password. In this event, contact the Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit). The competent staff will guide you through the steps that you should follow, depending on why your account was blocked. In any case, the Bank will never ask you to disclose the Customer Password.

Is it possible to change my Passwords through Attica Mobile?

You can change your Passwords through Attica Mobile. By selecting the "User" icon, you will find the options "Change Customer Username" and "Change Password", where you can change the aforementioned codes respectively.

You are reminded that if you change the Passwords through a channel (Attica e-banking or Attica Mobile), this change is automatically put into effect and concerns the user's entry in any channel.

How do I connect to the Attica Mobile app?

There are three (3) different ways to connect to the Attica Mobile application:

• Through the Passwords: Enter the Customer Username and the Passwordthat you use in Attica e-banking.
• Througha PIN: Select the user avatar and, if your device is registered, you will be transferred to the corresponding screen where you must enter the PIN code you set during "Device Management".
• ThroughFingerprint or FaceID (if your device supports it): Select the user avatar and, if your device is registered, you will be transferred to the corresponding screen that informs you about when to use your fingerprint or when your faceID must berecognized by your device.

How do I protect my passwords?

The Passwords are used so that the system can identify you as a user in order to connect to Attica Mobile. For your maximum security:

• The Customer Password (Password) is strictly personal and confidential. We strongly recommend that you do not record it and do not disclose it to third parties.
• Do not use Passwords that someone can easily predict, such as dates of birth, names, telephone numbers etc.
• If you suspect that your Password has leaked in any way, modify it immediately via the "Change Password" option in the menu that will appear after selecting the "User" icon.
• Avoid making transactions in Attica Mobile from smartphones and tablets of third parties.

What is a One Time Password (OTP)?

To have full access and be able tomake administrative and money transactions, you will need to enter a One Time Password (OTP). The One Time Password (OTP) enhances even more the security of your transactions, as it is created based on the details of the transaction you have selected to complete and can only be used for that transaction. More specifically, in order to have full access and be able to makeadministrative and money transactions, you will need to enter a One Time Password (OTP) for additional security when making the transaction. The One Time Password is generated or sent:

• via the Hardware Token ( One Time Password generation device)
• via SMS to the mobile phone number you have registered with the Bank during your application (SMS Token)

If you lose your Hardware Token or mobile phone, immediately contact Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit), to deactivate the Hardware Token or the SMS Token ( One Time Password generation service via SMS).

I enter the One Time Password (OTP) and it is not accepted. Why does this happen?

I enter the One Time Password (OTP) and it is not accepted. Why does this happen?

• You have exceeded the maximum "lifetime" of the One Time Password, i.e. 2 minutes
• 3 consecutive incorrect attempts to enter the One Time Password have been made
• When you have requested a One Time Password 5 times in a row, but you have not used it
• When you try to enter a One Time Password received for a different transaction than the one you are currently making
• When the Hardware Token is out of synch

In the above cases, contact the Attica Bank Customer Service at 210-3669000, 210-3669600 or 801-11-500900 (from a landline in Greece, charged with one local call unit).

What money transactions can I make through the Attica Mobile service?

The transactions that you can make through the Attica e-banking service are the following:

• Transfers between your accounts
• Transfers to third party accounts of Attica Bank
• Transfers via the DIAS system to other domestic or foreign banks (within SEPA)
• Payment of bills to Public Utility Organizations / Companies
• Charging a prepaid card
• Payment of Attica Bank Credit Card
• Payment of Credit Cards of other banks
• Creating Standing Orders for Payment of Bills

How can I get a receipt for a money transaction I have made through Attica Mobile?

You can obtain a receipt of transaction in two ways:

• After you make a money transaction and successfully complete it through Attica e-banking, then the option "Receipt of Transaction" appears on your screen. By selecting it, you have two sub-options:
  • Download and save the receipt on your computer
  • Send the receipt by another application, e.g. e-mail

• Also, by selecting "Actions History" from the "User Tasks" menu, you can view the money transactions you have made and download the receipts.

What are favorite accounts onAttica Mobile?

Favorite accounts are the accounts you set to appear when you sign in to the Attica Mobile app. To set an Account as your favorite, select the "heart" icon at the top right (iOS) or inside the tab of each account (Android).

What are Standards?

Standards are stored transactions used in transfers / payments that you frequently repeat. By creating Standards, you accelerate the process of performing a transaction and you reduce the risk of incorrectly typing the transaction details.

. The Standards are divided into two (2) basic categories:

• Money Transaction Standards
• Beneficiary Standards

You can create a Money Transaction standard at the stage where you obtain the Transaction Receipt after you have successfully completed a money transaction. As for Beneficiary Standards, you can create them through Attica e-banking and then use the stored Beneficiaries in the money transactions on Attica Mobile.

What are Alerts?

For your protection and information regarding the change of your Passwords in Attica e-banking or Attica Mobile, the Bank sends Alerts to your mobile phone by SMS and / or e-mail. You do not have the option not to receive these Alerts, as any breach of security or possible fraud must be avoided.

For your money transactions through Attica e-banking or Attica Mobile you can choose yourself whether or not you will receive Alerts. These Alerts can be received on your mobile phone by SMS and / or e-mail and concern your information on a money transaction that has been made.

What are secure messages?

Through the functionality of secure messages, you receive information messages from Attica Bank in a safe way.

What is Tax Free?

Through the Attica e-banking and Attica Mobile application you can get information about "Tax Free", i.e. the amount of expenses you have incurred using the electronic means of payment from any channel and which are taken into account in the tax-free amount. There is a breakdown of these expenses by category for the last two financial years.

How can I find the Attica Bank ATM which is closest to me?

Through the Bank's business website: https://www.atticabank.gr/el/group/network or via the mobile app - Home screen / Services / Service Points.

What kind of deposits are made through ATMs?

Cash Deposits in a connected account without the use of a slip (the service is available only at the Branch ATMs).

How do I deposit money through an ATM?

From the ATM transaction menu, select Deposit transaction. A screen appears informing you that the banknotes you deposit will be checked for authenticity. By selecting "Continue", you will see the breakdown of your deposit. If you agree with the breakdown, click "Accept" and the money will be credited to your account.

When will the money I deposited in the ATM be credited to my account?

Immediately

What should I do if the ATM retains my card?

Contact the Attica Bank Customer Service at 210-366 9000 & 210-366 9600 or visit any Bank Branch.

What is the cost of transactions through ATMs?

The use of Attica Bank ATMs is free of charge for the Bank's customers.

What should I do if I notice something unusual at the ATM?

Contact the Attica Bank Customer Service at 210-366 9000 & 210-366 9600.

How do I get a POS?

It is simple and fast. Visit an Attica Bank Branch and submit the necessary documentation. You can get information on this documentation from the Branch executives by phone.

What types of POS terminals does Attica Bank have?

Wired ICT 220 / Tetra Desk 3200 and Wireless Tetra Move 2G / Tetra Move 3G.

What are the differences between wired and wireless POS terminals? In case I do not have an analog line but an internet one, can the wired POS work? How does the wireless POS work?

Wired POS terminals are connected via an analog line or a router. The wireless POS terminalsfunction based on the Sim card and they also characterize the connection to the network (2G / 3G), depending on the type.

Is it possible to rent and / or purchase the POS terminal device and at what cost?

Attica Bank provides both capabilities to its customers. Upon visiting the Attica Bank Branch, the competent employee will inform you about the cost of renting or purchasing the POS terminal device.

When will I receive the POS terminal device after the daete I submit the application?

The moment we begin our cooperation, you can get the POS terminal device directly from the Branch. If the shipment is made to the company through a courier service, the delivery time is determined by the courier service.

How do I activate the POS terminal device? Is there a Support Service for troubleshooting / malfunctions or relevant queries about the operation of the device? Where can a business find consumables?

Upon receipt of the POS terminal, you can use the terminal immediately. Attica Bank provides 24-hour telephone support to serve its customers around issues related to either POS terminals or consumables. In addition, the telephone support sales department can provide you with information about the purchase, cost and availability of the POS terminal extra accessories.

Do Attica Bank POS terminals support contactless transactions?

All POS terminals support contactless transactions.

Are remote transactions supported?

The service is supported at the request of the customer at the Service Branch.

Does Attica Bank provide an e-commerce service?

The service is indeed provided to Attica Bank customers. The Service Branch will give you detailed information on the prerequisite technical features of the service.

Is it possible to change the type of POS terminal? What procedure must I follow? Is there a cost?

The change of POS terminal type is made free of charge by submitting a request to the Service Branch.

What procedure must I follow in case the POS terminal is stolen or lost?

The company should contact the Branch that serves you directly or the Bank’s Telephone Support.

I may transfer the POS to another facility address. Can I make data changes?

You may after you inform the Branch that serves you.

When do POS terminal transactions appear in my account?

Once the package is closed, the next business day the total of transactions is displayed in your account and you can dget relevant information through the e-banking system.

How am I informed about the daily transactions of the POS terminal?

Attica Bank sends monthly statements with the number of thePOS terminal transactions. In addition,we also provide the possibility of controlling the transactions through the e-banking system.

In case I already have a cooperation with another Bank, can I also cooperate with Attica through the same terminal?

Attica Bank, through its extensive cooperation with providers, gives its customers this opportunity.

How can the tip service be activated?

The service is activated directly from the POS terminal. In addition, customer service is at the company's disposal for any instructions, guidance and service activation support.

Can I use the POS terminal for online transactions?

POS only works when a physical card is present (the only exception being the remote transaction service). There is an e-commerce service for online transactions.